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WORKSHOP
IDENTIFYING AND RESOLVING PROBLEMS
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Duration - 1 Day
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Course Summary
Many staff encounter problems in their work, and are not sure how to resolve
them. They need to have the tools to help them identify and resolve the
problems, seeking additional help when necessary. This workshop will provide staff with the skills and knowledge necessary to be able to
identify and resolve problems related to their work and operational
processes.
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What you will learn
 | How to identify problems and their
components |
| How to implement a systematic
approach to solving problems |
| How to assess options and variations |
| How to anticipate and prevent
problems |
| How to enlist additional support |
The workshop will introduce highlight and discuss relevant
topics, including:
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Problem identification
Defining problems
Assessing and categorising problems
Prioritising multiple problems
Finding out more information
Exploring the boundaries
Interrelated problems
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Working with stakeholders
Obtaining more information
Using stakeholders to assess problems
Using stakeholders to resolve problems
Identifying preferred solutions
Comparing preferences with solutions
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Obtaining support
Support sources
Identifying and using external sources
Support from supervisors
Support from colleagues
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Resolving problems
Assessing the components of a problem
Handling multiple solutions
Identifying sources of help
Using novel approaches
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Presentation method
The workshop is intended to be provided in a workshop format, maximising the
contributions from participants. The workshop will
include a high level of graphic and animated content. A variety of practical
examples and case studies will also be used, which will be current and relevant
to the workshop and the audience. Where possible, instructors will also provide
additional coaching and mentoring to students.
The participants will also be encouraged to play
an active role in the workshop. Participants will be encouraged to take
part in a variety of exercises, as well as discuss various elements
of the workshop and related issues.
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Other information
Participants will receive a comprehensive set of notes
relating to the workshop, together with any supplementary handouts.
Participants will also receive tip sheets, checklists and other
supporting information, to take away for future reference. All of which
can be utilised immediately after completion of the workshop.
This workshop module can also be tailored to the
requirements of the organisation. It can also be adapted to complement
other staff development, or change management related initiatives.
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Cost - £600 for up to 6 participants
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Related courses
Leadership and motivation
Culture and organisations
Management of
remote and virtual teams
Establishing and building teams
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Frequently Asked Questions
(FAQ)
regarding the workshops
All staff development workshops are subject to Migrators
Conditions of Service.
To book the workshop, please download and complete a Booking Form.
Return to staff development
Introduction
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