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WORKSHOP
COMMUNICATIONS SKILLS
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Duration - 1 Day
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Course Summary
Most staff need to be able to provide
information efficiently, discuss their work with others, using different
communications media, such as letters, reports, e-mails and the telephone.
However, the different types of communications media can change the meaning
of messages, improving them or causing delays and confusion. The selection
and use of the most appropriate media will vary depending on the message and
circumstances. This workshop provides an overview, and understanding, of the
skills, and most appropriate methods, needed when communicating with
customers, suppliers and the public.
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What you will learn
 | How to select the most appropriate
media for the task |
| How to convey the message
efficiently and accurately |
| How to receive and acknowledge
messages |
| How to provide messages for the
public |
The workshop will introduce highlight and discuss relevant
topics, including:
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Methods of communications
Overview of communications systems
Telecoms applications
The written word
Other methods of communications
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Presentations and reports
Preparing presentations
Writing reports
Emphasising the message
Response and feedback
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Providing the message
Selecting the most appropriate method
Effective use of language
Effective use of graphics
Providing further information
Receipt and feedback
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Receiving messages
Obtaining the message
Understanding the meaning
Acknowledgement and receipt
Obtaining further information
Providing feedback
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Types of communication
Verbal communication
Written communication
Data as communication
Graphics and animations
Other types of communication
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Public speaking and writing
Preparing for public speaking
Providing press releases and other information
Assessing response
Handling difficult situations
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Internal communications
Providing written messages
Meetings and discussions
Other methods of communicating
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Presentation method
The workshop is intended to be provided in a workshop format, maximising the
contributions from participants. The workshop will
include a high level of graphic and animated content. A variety of practical
examples and case studies will also be used, which will be current and relevant
to the workshop and the audience. Where possible, instructors will also provide
additional coaching and mentoring to students.
The participants will also be encouraged to play
an active role in the workshop. Participants will be encouraged to take
part in a variety of exercises, as well as discuss various elements
of the workshop and related issues.
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Other information
Participants will receive a comprehensive set of notes
relating to the workshop, together with any supplementary handouts.
Participants will also receive tip sheets, checklists and other
supporting information, to take away for future reference. All of which
can be utilised immediately after completion of the workshop.
This workshop module can also be tailored to the
requirements of the organisation. It can also be adapted to complement
other staff development, or change management related initiatives.
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Cost - £600 for up to 6 participants
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Related courses
Reporting and presentations
Better Presentations
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Frequently Asked Questions
(FAQ)
regarding the workshops
All staff development workshops are subject to Migrators
Conditions of Service.
To book the workshop, please download and complete a Booking Form.
Return to staff development
Introduction
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