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QUICK BRIEF
Training for
Tomorrow
 With
the first signs of an economic recovery appearing. Many organisations are
beginning to consider improvements to their existing ways of working,
introducing new systems, or establishing new ventures. Elements to be
considered when establishing new ventures were discussed in the previous
Migrators Newsletter. A copy of the Quick Brief on
Business Planning and new Ventures can
be found on the Migrators website.
When preparing for a new system or a new
venture, the staff element should also be taken into account. In many
cases, staff will not be familiar with the processes required to establish
the new system, or venture. Additionally, they will not be familiar with
the ways of working with the new system . However, they need to be aware
of these, if the new system or venture is to be introduced successfully.
Training and familiarisation can provide a
good introduction to the establishment processes, as well as the operations
of the new system, or venture. A good training session will support the new
system, or venture in a number of ways:
 | It can introduce staff to new
concepts and approaches |
| It will familiarise staff with the
new ways of working |
| It can provide useful feedback from
staff |
| Training will provide confidence and
competence |
| Training can identify missing
elements |
| Training can identify unnecessary
overlaps |
| Other areas for improvement can be
highlighted |
| Possible future directions can be
identified |
Any training provided should always be
relevant to, and support, the aims of the new system, or venture. in
addition, the training should also:
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Be at an appropriate level for all
participants |
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Be affordable and value for money |
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Include a variety of techniques to
enhance learning |
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Be provided by competent, and
knowledgeable instructors |
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Be provided at a suitable pace for
all participants |
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Cover all relevant areas and
objectives |
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Provide opportunities for discussion |
Training which includes these elements
will cover all the relevant parts of the new system, or venture. The
training will be enjoyable for the participants, as well as providing new
knowledge and development opportunities. In addition the training will also
provide relevant feedback for the new system, or venture.
Case Study
A small building
suppliers was starting to expand its operations. As part of the expansion,
a move was made to larger premises, and additional staff were recruited.
Appropriate recruitment ensured that most of the new staff were familiar
with the basic operations of the organisation. However, there was a need to
improve customer service skills, especially for staff who were dealing
directly with customers.
Migrators developed and provided a customer
service training workshop, for all staff. In addition, customer facing staff
were provided with additional training in supporting customers. Additional
courses were also provided for the specialist products.
As a consequence all staff became familiar
with customer operations. This enabled them all to understand and appreciate
customer and staff needs. Customer facing staff became more confident with
handling customers, especially ones with specialist requirements. In
addition useful suggestions were provided by the staff, allowing the layout
of the premises to be improved.
If you need
help with assessing your staff development needs during the current conditions of
economic uncertainty, or wish to find out how Migrators
can help you implement / improve staff development, within your organisation please contact our specialist
consultants, by
email at
info@migrators.co.uk,
or by telephone on + 44 79 73 167 005.
Migrators also provides a number of
short courses on a variety of subjects. These can be adapted to the needs
of your organisation. Please see the
staff development web pages, or contact Migrators for details
Related Links
Staff
development
Business Culture
Change management
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